Return Policy:

Items may be returned back to the original form of payment within 30 days of purchase. No price adjustments. Returns/Exchanges must be: new, clean, unworn, unused, tags attached/original packaging. Returns and exchanges require the original receipt. Face masks, Canoes, Kayaks, Sups, Bikes, Trailers, Rack Systems and Cargo Boxes are final sale. No refunds or exchanges on these items.

*Holiday Return Time frame:  Any items purchased in November or December can be returned or exchanged until January 31st.*

To start a return, you can start the return automatically on our website under your user account, or contact us at orders@mountainmanoutdoors.com. Please note, if you use the Post Office, please ship to our PO Box. If you use Fed-Ex or UPS, please use our street address:
Mountainman Outdoor Supply Co
PO Box 378, 2839 State Route 28, Old Forge, NY 13420

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items as listed above.

Shipping Policy:

The purchase of Canoes, Kayaks, Hard SUPs, Cargo Boxes, Bikes and some other large items are only available for in store purchase. We are NOT able to SHIP these items under any circumstances. Upon purchase you will receive a confirmation that this item is removed from inventory and held for you. We will connect with you to arrange pick up on property in Old Forge NY.

We ONLY ship to the Continental United States. We DO NOT ship to Alaska, Hawaii, Puerto Rico or any other US Territory. We DO NOT ship Internationally or to Third Party Shippers. Any orders that are placed for these locations will be cancelled and refunded.

Shipping Rates:

Free Shipping on most items totaling more than $100.

Oversize Item Shipping Fees are $20, and can be combined with some other items and oversize items.

Extra Oversize Item shipping fees are $40, and can not be combined with other items.