Return Policy

Items may be returned back to the original form of payment within 30 days of purchase. No price adjustments. Returns/Exchanges must be: new, clean, unworn, unused, tags attached/original packaging. Returns and exchanges require the original receipt. Face masks, Canoes, Kayaks, Sups, Bikes, Trailers, Installed Rack Systems and Cargo Boxes are final sale. No refunds or exchanges on these items.

To start a return, you can start the return automatically on our website under your user account, or contact us at Please note, if you use the Post Office, please ship to our PO Box. If you use Fed-Ex or UPS, please use our street address:
Mountainman Outdoor Supply Co
PO Box 378, 2839 State Route 28, Old Forge, NY 13420

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items as listed above.

Large Item (Boat/Bike) Shipping Policy

The purchase of Boats, Bikes and Rack systems are an IN STORE HOLD. We are NOT able to SHIP these items under any circumstances. Upon purchase you will receive a confirmation that this item is removed from inventory and held for you. We will connect with you to arrange pick up on property in Old Forge NY.